The Committed Service Repair is time period between receipt of a customer’s request for the repair and the restoring the affected machine to a good working order in accordance with its specifications. The restoration of system readiness does not include installation or configuration of system and application software.
x Hour Committed Service Repair (CSR) is the time period between the service request registration in Lenovo’s call management system and the restoration of the product to conformance with its specification by a service technician. “Restored to conformance” means the device is operationally ready for, but does not include the loading of operating systems, business applications and /or customer data.


Hardware MT/M Service PN
Machine Type Model
4587 HC2
4587 HC3
4587 LC2
4587 LC3
4588 HC2
4588 LC2