Technician Installed Parts Service (= Onsite)
"If a problem with your product cannot be resolved via telephone, a Service Technician will be dispatched to arrive at your location. You must provide a suitable working area for the disassembly and reassembly of the product.
Note: This service includes replacement of CRU components, Tier 1 and Tier 2, by technician."

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IBM Tape Storage 6171 L7H
IBM Tape Storage 6171 S7H